Terms and Conditions Casa Tales
These General Terms and Conditions apply to both all offers and agreements, as well as all products and services supplied by Casa Tales.
Casa Tales is not liable for the damage of a product after it has been purchased. Of course, we can alwayse be contacted to find a solution for any complaints.
Deviations from these General Terms and Conditions only apply if they have been recorded in writing by Casa Tales. These deviations then only apply to the relevant part on which they are based.
Casa Tales has the right to not accept orders or orders without valid reason.
The delivery terms that are drawn up per product by Casa Tales are determined on the basis of the data and circumstances that apply to each product.
In the event of late delivery, Casa Tales must inform the customer of this in writing, with a reasonable term for delivery still to be provided.
Exceeding the delivery term, imposed by Casa Tales, does not entitle the customer to compensation.
If the maximum delivery time of 30 working days is exceeded, the customer has the right to terminate the agreement for free. For this the customer must send an e-mail or letter to Casa Tales. In that case, any payment will be returned to the customer within 10 working days after the written notification.
If it appears that the order is changed or supplemented, the time of completion of the execution can be influenced. Casa Tales will inform the customer as soon as possible.
If the change or addition of the order leads to financial consequences, Casa Tales will inform the customer in advance.
After the customer has received the product ordered by him / her, the customer has the right to dissolve the agreement (order) with Casa Tales within fourteen (14) working days after receipt of this product. We would like to hear the reason of return to improve our business.
After consultation with Casa Tales, the customer must return the product to the fixed return address. This must be done in the original, undamaged packaging.
As soon as Casa Tales has received the product returned by the customer, Casa Tales will return the amount of the returned item within fourteen (14) working days to the customer's account. The shipping and handling costs paid for the order and return will not be refunded.
Casa Tales has the right to refuse returned products or to refund only part of the amount paid if there is a suspicion that the product has been opened or used by the customer.
If a product is returned that, according to Casa Tales, has suffered damage due to an action by the customer, Casa Tales will inform the customer by e-mail. Casa Tales has the right to withhold part of the amount as compensation for the value reduction of the product as a result of damage.
Please note: there are items that can be returned, but where instead of having the purchase amount refunded, you receive a store credit. These are: items that have been discounted; items ordered with the use of a discount code; items ordered with the use of a gift voucher; bikinis / underwear and other "hygenic" articles. With all these items, however, you will receive a discount code worth the purchase amount of the returned items. This discount code is valid for a year and you can choose to spend it once. The discount code is then automatically updated. The discount code is not valid for shipping costs.
At Casa Tales it is not possible to settle with multiple coupon / discount codes. If the customer is in possession of several codes, it must be chosen which is used during checkout.
If the customer has not paid an invoice from Casa Tales within 24 hours after the order, a reminder will be sent; if this is ignored, the order will automatically be canceled 24 hours after the re-order by Casa Tales.
All products delivered to the customer remain the property of Casa Tales until full payment of the order has been made.
In the event that Casa Tales fully or partially dissolves the order she is obliged to take back the unpaid part of the delivered goods.
Complaints about the received products must be reported to Casa Tales by the customer within 48 hours after the discovery by e-mail or letter. Casa Tales will then deal with the complaint as soon as possible.
Oude Middenweg 231 W
2491 AG Den Haag
Ing bank : NL73INGB0007967644
Chamber of Commerce : 69935440
VAT number : NL 858071289B01