Exchange & Returns at Casa Tales
If you want to return a product, we would like to receive an email with your order number and the reason for return. You must return the item to us within fourteen (14) days. The costs of the return shipment are for your own account.
We recommend that you send your return as a package. Then you will receive a shipping receipt and your package will always be traceable via track & trace.
As soon as we have received the return in a neat and original state, you will receive the purchase price of your return back to your account within 14 days (shipping costs will not be reimbursed). Refund is automatically made via the account / payment method with which the original payment was made
The item must be returned in its original packaging. The package must be complete and undamaged and any tickets or hangtags must be attached.
Oude Middenweg 231 W
2491 AG The Hague
We do not credit damaged and / or used items.
Items that are used and / or damaged, or of which the packaging / seal is damaged or missing, are also not accepted and are immediately returned to the sender. The shipping costs associated with this are at the expense of the sender.
If your order is damaged, we ask you to report this to us a.s.a.p, but no later than 48 hours.
An exception applies to incorrectly delivered / received items. In this case, the costs for return shipping will of course be reimbursed by Casa Tales.