FORGOT YOUR DETAILS?

FAQ

Orders placed before 15.00 hours will be send the same day. Delivery to a NL adress, is mostly the next day. Foreign countries have different delivery times, usually a few days.

Afhankelijk van het gewicht worden de verzendkosten per order automatisch berekend.

Voor een order die door de brievenbus past zijn de verzendkosten € 2,95.

Orders die als pakket worden verstuurd zijn € 4,95, je krijgt na je bestelling automatisch een email met de track en trace code van de order.

 

We would like a short email with your ordernr. and reason of return.

You can send the produkt to the following adress, the cost of the shipping are your own.

As soon as we have received the produkt in clean and original state, the amount of your purchase will be refunded to your account. Shippingcosts will not be refunded.

Casa Tales

Oude Middenweg 231-w

2491 AG  Den Haag

Netherlands

We like to receive email with your ordernumber and the article you wish to change, and to which color or size.

You can return the item to the followings adress, pls. note that the return shippingcosts are your own.

Casa Tales

Oude Middenweg 231/w

2491 AG  Den Haag

Netherlands

 

We would like to receive your email with the ordernumber and the name of the wrong articles.

We will contact you and fix the problem as fast as possible.

Yes that is possible, pls. email us with your contacts and which item you want to try or see.

We will contact you to make an appointment at the office.

It is possible to pick up your order at our office, on appointment only.

Pls. email us your phone number and we will contact you to make an appointment, or via phone 0031-22858816

 

 

You can contact us on 0031-622858816 or send email to info@casatales.com.

 

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